Gotta question? Stuck on something? No problem. We want to make sure you have all of the info you need. Start with the list of FAQs below, but don’t hesitate to reach out to us using the form below if you aren’t getting what you need. We’ll be back in touch soon.
Frequently Asked Questions
You can start using MapWorks for FREE the first 30 days, with different packages beginning at $49 per month. You can find the details on our Pricing page.
Once you’ve hit “Sign Up” to create a new site, we start working on your MapWorks site. We spin up web and database servers, configure accounts, and get things ready to launch. The whole process takes about 20 minutes. We’ll send you an email when we start the process and follow-up with another email when your site is ready. While you are waiting, it’s a perfect time to check out the the videos on our Training Page.
Nobody wants to do all the work! If you are a site owner or administrator, you can manage your users directly from your site’s Home Page . Click the “Manage Site Users” button and then choose the option to “Invite New Users.” And don’t forget, there isn’t a charge to add new users. Add as many users as you need to get your project moving for the same monthly price. Simple.
Absolutely! You can setup and own multiple MapWorks sites, and users can access multiple sites. This is a really common scenario when individual lines of business have unique MapWorks sites. It’s also a great way for consulting teams to support multiple clients. If you manage or work with multiple sites, you will see all of your sites when you login.
Yes. Some people start MapWorks at the beginning of a project, but most of the time there are existing metadata and mappings that need to be setup in MapWorks. Nobody wants to manually enter a few thousand data elements, so MapWorks has a feature to upload Excel files with data elements (names, formats, definitions, etc.) and valid values (reference data). We have a video that will walk you through the steps.
Data security is a big deal and we’ve built MapWorks to keep your data private and secure. You can find the details on our Data Security Page.
Yep, we’ve all forgotten our password before (or lost the sticky note where it was written). From the Login Screen, just select the Forgot Password link and you will get an email with instructions for resetting your password. Site administrators cannot reset passwords for site users. Each user can just use this link and reset their password without having to find their administrator.
We get it. Not everyone likes red. Somewhere out there is some unique person who likes green! Or wants a black and white color scheme. Yep, we do that. From your site, just click the link with your name, and use the drop-down box for Style to pick the color scheme that you like.
All good things come to an end . . . but things get better once your free trial ends. When you move to a full subscription, your site will let you manage more data elements and even access the release-management capabilities. Before your free trial ends, we’ll reach out with some email reminders to setup payment information so that your service isn’t interrupted at the end of the 30 days.